In creating an account and utilizing this online assessment tool, you agree that you have read and agree to the privacy policy detailed below.
We are committed to responsible and fair handling of your personal information, consistent with the Information Privacy Principles set out in the Privacy and Data Protection Act 2014 (Vic).
This Privacy Statement tells you how we manage your personal information. It applies to all your contact with us, whether in person, over the telephone, or online.
Personal information means information or an opinion about an identifiable individual. The sort of personal information we collect includes name and email contact details, date of birth, assessment results, and information we need to process various types of transactions.
We collect personal information when you:
Where we do not collect information directly from you, we will take reasonable steps to let you know that we have the information.
We collect personal information for all sorts of reasons, including:
You are free to share your reports with your care team members. We are not liable for any negative impact these reports may have once received by you.
Once you generate a report, BIG-CAT will store a copy of that report for 5 years before it is automatically deleted.
You can access our website home page and browse without disclosing your personal information. If you submit an email, set up an account, or complete and submit a form online, your personal information will be managed according to this policy. Email addresses are not added to mailing lists without your consent.
Credit card details you provide are securely transferred by our service provider to the bank. We only retain a transaction number, which cannot be linked to your credit card details.
Pages on this site may be coded with Google Analytics software, storing a unique cookie in your browser. This enables Google to track the number of unique visitors. This unique identifier does not personally identify a user.
While you can browse this website anonymously, without disclosing your personal information, we may not be able to provide the full range of services through this website if we are not provided with the information outlined above.
When you provide us with personal information about other individuals, reasonable steps must be taken to ensure this fact is brought to the other individuals’ attention. We rely on you to make them aware:
Like many sites, this website may use cookies from time to time.
Cookies are small data files that a website is able to place on a user's hard drive to record aspects of that user's experience of the website. For example, we may use cookies to record that a user visited a particular section of the website, that their browsing software was a particular version or to ensure that online applications and transactions do not require you to re-input information when moving between web pages. In this way, cookies can improve the operation of the website, and make the experience more efficient, more enjoyable or more personalised. Importantly, in depositing information on a user's computer and referring to it later in the same session (sessional) or on a subsequent visit (persistent), cookies do not need to identify the user or record any personal information.
The default settings of browsers like Internet Explorer may allow some or all cookies, but users can easily take steps to erase cookies from their hard-drive, block all cookies, or receive a warning before a cookie is stored. However, some parts of sites may not function fully for users that disallow cookies.
This website uses web beacons, also known as web bugs, pixel tags or clear GIFs, as some pages on the site are coded with Google Analytics (see further information above under Web statistics data collection).
Used in combination with cookies, a web beacon is an often-transparent graphic image, usually no larger than 1 pixel x 1 pixel, which is placed on a site or in an email that is used to monitor the behaviour of the user visiting the site or receiving the email.
When the HTML code for the web beacon points to a site to retrieve the image, at the same time it can pass along information such as:
Web beacons are typically used by a third party to monitor the activity of a site. If you have concerns about web beacons, turning off the browser's cookies will prevent web beacons from tracking your activity. The Web beacon will still account for an anonymous visit, but your unique information will not be recorded.
This website's web server automatically records non-personal clickstream data. To the extent that any clickstream data could make you identifiable, we will not attempt to identify you from clickstream data unless required by law or to investigate suspected improper activity in relation to the website or to assist in law enforcement.
The following clickstream data are automatically recorded by this website's web server for statistical and system administration purposes only:
The personal information we collect via the email subscription system is your email address. In addition to using the information for the purpose of providing our email subscription service you have requested, we may also use or disclose the personal information that we collect about you for the following purposes:
We may preserve the content of any electronic message that we receive. Any personal information contained in that message will only be used or disclosed in ways set out in this Privacy Statement. We will not use that information to add you to a mailing list without your consent.
This website privacy statement does not extend beyond this website. When following links to other sites from this website, we recommend that you read the privacy statement of that site to familiarise yourself with its privacy practices.
We may share personal information within our company, government departments and with third parties. The types of third parties to whom we may disclose that personal information includes our service providers who assist us in providing this website and our products and services such as organisations who provide archival, auditing, professional advisory, banking, mailhouse, delivery, recruitment, call centre, technology, research, utility and security services. We may also disclose your personal information to third parties looking to improve services to consumers in the industry. All data will be ‘de-identified’ prior to release.
We make every effort to ensure that personal information we collect, use or disclose is accurate, complete and up-to-date. Most of our information is collected or received directly from the person concerned, and is used for its intended purpose without delay.
We have secure office premises. Our files are protected from outside or unauthorised access, while older files are securely archived at separate premises. Our information technology arrangements also incorporate data security measures. We require staff to use passwords to enter the computer system and our databases require an additional password, with different levels of access depending on the role of the officer concerned. Only staff who need to use your information have access to it. We have 'firewalls' to protect the integrity of the information we store electronically and we also screen routinely for viruses. These and other measures help protect your personal information from misuse, loss or unauthorised access, unauthorised modification or disclosure.
Where personal information is disclosed or made available to contractors (for instance, to manage a major project or do a large mail-out), we ensure that the contract requires confidentiality, restricts the use of the information to the purposes of the contract and clarifies what happens to personal information when the contract finishes. Wherever possible, arrangements are also made to enable us to monitor the contractor's compliance. Where contractors are involved in the delivery of core services, we ask them to comply with the Information Privacy Principles.
We have implemented technology and security policies, rules and measures to protect the personal information that we have under our control. However, you should be aware that there are risks in transmitting information across the Internet. So while we strive to protect such information, we cannot ensure or warrant the security of any information transmitted to us online and individuals do so at their own risk. Once any personal information comes into our possession, we will take reasonable steps to protect that information from misuse and loss and from unauthorised access, modification and disclosure.
We will remove personal information from our system where it is no longer required (except where archiving is required).
If you make a payment using this website, we may process your payment with the assistance of a reputable third party electronic payments service provider and present you with an online receipt for your records.
If you make an online application or another payment transaction using this website, we take additional steps to protect the security of your personal information, such as strong 128-bit SSL encryption. Before using these facilities, you should ensure that you are using a web browser that supports 128-bit encryption. In many web browsers, you can confirm that your session is encrypted by the appearance of a locked padlock symbol at the foot of the browser.
You can request access to the personal information we hold about you at any time. We will try to give you access with as little formality as possible and without charging a fee. However, where your request is difficult or time consuming to answer, or where it involves personal information about other people, we may have to use freedom of information procedures to process the request.
If you become aware that personal information we hold about you is not accurate, complete or up to date, you can ask us to correct it.
Most of the things we do, requires you to provide us with some personal information. However, where it does not affect the proper performance of our functions, we will not require you to provide it.
If you are unhappy about the way we have handled the privacy of your personal information, you may complain in writing.